Happy Donkey

Happy Donkey Coffee Beans

For a FREE Commercial Coffee Machine demonstration or to speak to an advisor please call 0800 107 6341

Please read the terms and conditions set out below.

We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site.

It’s your responsibility to check whether the terms and conditions have been revised.

Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute your acceptance of the revised terms and conditions.

Interpretation In these terms and conditions: ” Happy Donkey Ltd ” or “Service” means the on-line service provided by us at www.happydonkey.co.uk  from time to time. “Person” means an individual, or a body corporate or unincorporated, and “Persons” shall be construed accordingly.

“Register” means completing the registration process.”Registered Account” means your use of the Service through the username chosen by you during the registration process. “You” or “Your” means the Person using this site or named in the registration details (if any) accompanying these terms and conditions. “Your Communications” means any communications received or sent by You through the Service including e-mails and other electronic messages.

“Your Material” means any material within the Service which originated from you through the Service.”We” and “Us” and “The Company” means Happy Donkey Ltd.

Registration – You will be required to register if you wish to use certain of the facilities provided by this site.

If you do not register then these facilities will not be available to you.
If you do register, you confirm and warrant that all the information supplied by You when You Register is true, complete and accurate in all respects.
You agree to maintain and keep your details up-to-date. We will review your registration details and if you satisfy our validation checks we will provide You with access to the facilities for which You have Registered. If you do not satisfy our validation checks We will notify You by email.

Provision of the service – We agree to provide you with the Service in accordance with these terms and conditions. The Service will be provided on an “as is” and “as available” basis, we reserve the right to refuse or reject orders as we see appropriate.

We cannot guarantee that the Service will be provided fault-free and we do not undertake or warrant that the Service will be free from defects.

The information contained in the material in this site is only for information purposes. Your Communications may be monitored to allow support of the Service or where we have reason to believe there may have been a breach of the usage policy.

Use of the service – You warrant and undertake to us that You will use your best endeavours to ensure that the Your Material and Your Communications and your use of the Service is in compliance with all applicable laws and regulations and in particular that it is not in the opinion of ours, defamatory, offensive, indecent or of an obscene or menacing character; or likely to cause annoyance, inconvenience or anxiety to any person; or likely to breach any copyright or confidentiality or privacy or other intellectual property of any person; or fraudulent or connected in any way with the committal or possible committal of a criminal offence; or material of a racial or sexually discriminatory nature; or “spam” mail; or material that contains a mail bomb; or a Trojan horse; or material that contains viruses or worms other disruptive programs or devices; or · in breach of these terms and conditions of use.

You are fully responsible for the content of Your Communications and you must ensure that Your Communications do not cause disturbance or harassment of a recipient or other person. You are not permitted to send e-mails or electronic messages to recipients who have made clear that they do not wish to receive e-mail or electronic messages from you. You are fully responsible for maintaining a copy of Your Communications and Your Material.

We will not be liable to you for any loss, corruption or damage to Your Communications or Your Material. Except as expressly permitted by these terms and conditions, You may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site.

In particular, you may not cache any of the contents for access by third parties nor mirror any content. You may only download, use, reproduce and print materials appearing on this site for your own personal, non-commercial purposes.

Security – We advise you not to disclose your password to any other Person. We also advise you to choose a password which will remind You of Your password but will not allow another Person to guess your password.

You are fully responsible for ensuring that no unauthorised access is obtained to the Service through your Registered Account.

If we have reason to believe that there has been or is likely to be a breach of security or misuse of the Service We may change your password and notify you accordingly.

You may change your password and registration details on-line. If you forget your password, please use the password reminder on-line service.

If You are/have been unable to successfully use this Service then please contact us and if You satisfy our security checks We will issue You with a new password. You acknowledge that we may be obliged by law to store all of Your Communications or Your Material and activity logs for a particular length of time and that We may be required by law to disclose details about these to government and law enforcement officials and other such agencies.

Ending the service – We can suspend or terminate your access to and/or use of the Service or any part of the Service if: We believe that You have provided false information on registration or that You have intentionally failed to notify Us of any changes to this information. You break any provision of the terms and conditions of use policy, we reserve the right to refuse any orders in which case you will be refunded immediately.

We believe that your Registered Account is being used in a manner prohibited in the terms and conditions of use policy. If we delay in acting on a breach of this terms and conditions of use policy then delay will not be regarded as a waiver of the breach. Liability In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent on-line Service provider.

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this site or in respect of any of your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked. Nothing in these terms and conditions limits our liability for death or personal injury resulting from our negligence.

Third party sites – This site may contain hypertext links to sites that are not operated by us or by our associated companies. We do not control such sites and are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners. Indemnity You shall indemnify and hold us harmless from all losses, liabilities, costs and expenses in connection with any claim by any third party with respect to any alleged or actual infringement of copyright, trademark, Service mark or any other proprietary rights or any false or misleading statements or breach of advertising standards resulting from the use of this Service by you. This clause shall survive termination of this agreement for any reason whatsoever.

Privacy of personal information – We may use your personal information as described in our privacy policy. You acknowledge that any personal information disclosed by You in public areas of the Service is at your own risk and may be used by others. Log files Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. Are not linked, to personally identifiable information. Aggregate Information (non-personally identifiable) we share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information. Intellectual property rights all rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Happy Donkey limited.

All trademarks, names, and logos are the proprietary marks of us or of our associated companies.

Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trademarks, names or logos. Assignment You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.

Matters beyond our reasonable control – If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this. Jurisdiction this agreement is governed by English Law and You and We submit to the non-exclusive jurisdiction of the English courts.

The postage has been reduced to help you save money and we now specify delivery time as being from 2 – 4 WORKING days. You should allow more time if you live in any remote area where services are normally delayed, in these instances we may need to contact you and request a further postage fee.

Delivery + Returns Our postage is now set at a flat rate of £5.25 and £6.30 for heavier parcels + vat, this is for anywhere in the uk, apart from Ireland + Highlands Islands including the Isle of Mann, on any item, we do not deliver to Scottish Highland and Islands or Ireland North or South. Where possible and economically viable we will send to these places for the standard carriage.

We deliver all goods via the best method appropriate to the size of the order. (Unless you request otherwise, as mentioned above or we are out of stock, in which case your item will be put on ‘back order’ and despatched once in).

We do not dispatch goods without a tracking mechanism or signature on arrival. You may specify a leave safe instruction at your own risk.

If you are in a real hurry, please call us using the number on the Contact Us page as we can often arrange next day courier for an extra charge.

We will try our best to accommodate your needs.

Please note that you should NEVER sign for goods that appear to be damaged or tampered with in any way.

In these instances you have the right to refuse delivery and should do so, as we are unable to file a claim for damaged goods in transit once you have signed for them or consequently compensate you for your loss.

Whilst we try our absolute best to make sure your goods are with you a.s.a.p. Problems sometimes occurs that are beyond our reasonable control.

This can sometimes (though it is rare) lead to slight delays in delivery time.

We apologise for this in advance if this is the case, but we use couriers and the Royal Mail under contract and therefore have limited control once the goods have left our premises.

As mentioned above these cases are rare, our couriers are generally very good, but like all things in life, on occasions, things go wrong.


As mentioned above: once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company, this is standard practice.

Returns Policy

If you need to return goods for any reason you must do so within 30 working days from the date of delivery, the cost of return carriage is you responsibility, this includes warranties on coffee grinders and coffee machines which are sold on a return to base warranty we must be notified of faulty goods within 3 days of the date of delivery.

The goods must be returned to our premises; the cost of carriage for any return is purely your responsibility you should not send goods back without a signature recognition mechanism in place as we are not responsible for loss of goods whilst in transit. The box must contain a copy of the original invoice or a mention of the original order number.

Faulty goods will be replaced but you may experience a short delay in a receiving a replacement due to time taken to test the goods at our end.

Your consumer statutory rights are not affected. 10th January 2004 Errors and
omissions accepted.